Jonathan Lebron

- Provided students with a centralized resource for computer support including basic technical support for all ITS supported software.
- Repaired basic network issues and performed general computer troubleshooting.
- Identified possible hardware issues for students to seek further assistance.

- Worked with the most advanced infrastructure technology available to enhance connectivity across the firm on a global scale.
- Interacted with hardware, software, operating system implementation and upgrades, application capacity planning and business recovery.

- Executed software test plans and analyzed logic flow to ensure products were working as expected and ready for distribution.
- Provided feedback and recommendations to developers on software usability and functionality through detailed reports.
- Reviewed software documentation to ensure consistency with software features and performance.