Diogo Luis

CRM Phase 3 (SFA and Catalog Management) – New Release
Integrated in Phase 3 CRM platform upgrade which involved more than 50 legacy platforms. Development of a Catalog Management System, addition of the mobile market in SFA platform and integration with new and legacy platforms.
• Participation on meetings with the Client to define the functional solution to be implemented.
• Participation on meetings with other Development Teams to define the technical solution.
• Participation in the technical analysis of business requirements.
• Participation in project plans and creating time estimations, coordinating and managing a team of 7 resources.
• Participation on functional documentation according to Portugal Telecom standards (CMMI 3.0).
• Development of UI Mockups
• Development of front-end and back-end components.
• Technologies: Microsoft C#.NET with Visual Studio 2010, SQL Server 2008, JavaScript, Ajax, SignalR, WCF

Portal SFA – Maintenance and New Features
Main Order Entry of Portugal Telecom for the land-line/fiber/sat market.
• Participation in the technical analysis of business requirements.
• Participation in effort estimation using time measurement and Function Points.
• Participation on functional documentation according to Portugal Telecom standards (CMMI 3.0).
• Participation on meetings with the Client to define the solution to be implemented.
• Development of front-end components and back-end business objects.
• Management of Level 3 support
• Resolution of escalated issues and support.
• Technologies: Microsoft VB.NET with Visual Studio 2005/2010, SQL Server 2005/2008, JavaScript, Ajax, WebServices

DTH BackEnd for MEO Sat – New Release
Backoffice for call center support teams associate/exchange/resolve problems with the TV Satellite Box and NAGRA Cards.
• Participation in the technical analysis of business requirements.
• Development of front-end components.
• Resolution of escalated issues and support of application end-users.
• Technologies: Microsoft VB.NET with Visual Studio 2005, SQL Server 2005, JavaScript, Ajax

Portuguese Government
Portugal Presidency of EU 2007 – Maintenance
• Resolution of escalated issues and support.
• Technologies: Microsoft C#.NET with Visual Studio 2005, SQL Server 2005, Sharepoint 2003
Portugal Telecom Intranet – Maintenance
• Resolution of escalated issues and support.
• Technologies: Microsoft C#.NET with Visual Studio 2005, SQL Server 2005, Sharepoint 2003

7º French Cinema Festival
WAP Portal development for Mobile Devices
• Participation on meetings with the Client to define the functional solution to be implemented.
• Development of front-end and back-end components.
• Technologies: Microsoft VB.NET with Visual Studio 2005, SQL Server 2005, WAP

7 Operators in the Middle East and North Africa
Fifa WorldCup 2006 – SMSC/MMSC/WAP Portal with the alerts and news of the event
• Quality assurance planning and managing.
• Coordinated the integration team.
• Managing the Operations team consisting of 6 resources (2 Portuguese, 2 French, 2 Egyptian)
• First level of Support with the Client offsite.

Egypt
MobileKiosk – Training sessions onsite
• Responsible for material and training session’s onsite.

OneTouch (Ghana)
MobileKiosk – Configuration and Support onsite
• Platform configuration with the client’s requirements.
• Quality assurance planning and managing.
• Coordinated the integration team.
• First level of Support with the Client onsite.
• Responsible for material and training session’s onsite

Digitel Manila (Philippines)
MobileKiosk – Configuration and Support onsite
• Platform configuration with the client’s requirements.
• Quality assurance planning and managing.
• First level of Support with the Client onsite.

Bumbuna Water Project / Metap / The Nile Water Project/World Congress on Communication for Development
• Participation in meetings offsite with clients to define the necessity for a Web presence and how to implement it.

Bogota Columbia
Ministerial of Justice of Colombia
• Participation in meetings onsite with the client to provide consulting advice's on government website information and how to present it.

CLIX
Design and development of a Internet Dialler for the Rapidix land-line internet service.
• Developing Windows Form application to detect if the compressing service was running and decide which land line to connect.
• Technologies: Microsoft C#.NET with Visual Studio

Mota-Engil Website
• Development of Content Management System, and front-end.
• Technologies: Microsoft ASP, SQL Server 2000, Javascript

Os Belenenses Website
• Development of Content Management System, and front-end.
• Technologies: Microsoft ASP, SQL Server 2000, Javascript

Intranet RAVE
• Participation on meetings with the Client to define the functional solution to be implemented.
• Participation in the technical analysis of business requirements.
• Development of Webparts in ASP.
• Technologies: Microsoft ASP, SQL Server 2000, Javascript, Sharepoint

Pocket PC App – McDonald’s
PocketPC application with a form for McDonald’s Quality Control Personnel with automatic synchronization when in the cradle with the backend.
• Participation on meetings with the Client to define the functional solution to be implemented.
• Participation in the technical analysis of business requirements.
• Development of PocketPC application with synchronization mechanism with a central backend.
• Technologies: VB, Access for PocketPC, ASP, SQL Server 2000

Intranet / smart.pt (Mercedes)
Design and development of the intranet and a Smart Car configuration for end-users
• Participation on meetings with the Client to define the functional solution to be implemented.
• Participation in the technical analysis of business requirements.
• Development of front-end and back-end components.
• Technologies: Microsoft ASP, SQL Server 2000, Javascript

e-Constroi.com
• Development of Webparts in ASP.
• Technologies: Microsoft ASP, SQL Server 2000, Sharepoint

Tranquilidade
• Dynamically creation of PDF files from HTML forms
• Technologies: Microsoft ASP, SQL Server 2000, Javascript, PDF Forms

McDonald’s
Design and development of the Intranet for Franchising clients
• Participation in the technical analysis of business requirements.
• Development of front-end and back-end components.
• Technologies: Microsoft ASP, SQL Server 2000, Javascript