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Work Experiences


Innovation Officer @ITWorx

Aug 2013 - current


Senior IT Support engineer @ITWorx

Dec 2010 - current

1.Heavily involved in troubleshooting SharePoint issues with clients.
2.Heavily involved in p2v project (Physical to virtual)
3.Responsible of Servers Audit and Network Audit
4.Handling the documentation of complicated Issues
5.Supervise and mentor junior IS Engineers
6-Assisting the IT Manager in all IT aspects.
7-Make suggestions for process improvement

Senior Support @Novartis

Jan 2013 - Jan 2013


IT Support Engineer @ITWorx

Jul 2008 - Mar 2010

• First-line help-desk support engineer
• Analyzing, solving, and escalating network, software, hardware, and infrastructure
• Maintaining and configuring Cisco IP Phones, Domain Controller and Domain name
• Managing and working on Microsoft Exchange 2007,2010
• Dealing with Microsoft Products (Operating Systems, Microsoft Office, Virtual Server
2005, Virtual Machine Manager, Share Point 2003/2007, 2010)
• Creating Virtual Environments using VMware, Virtual Server, Hyper-V, Virtual PC
2005/2007, Oracle Virtual Box
• Installing and repairing Microsoft SQL server (2000, 2005, 2008)
• Installing and configuring Microsoft SharePoint 2007, 2010
• Creating Microsoft SharePoint Sites and Sub sites.
• Doing SharePoint and Sql Backup
• Dealing with different IIS servers
• Maintaining Big Scale Network (3-Floor)
• Maintaining and configuring network printers
• Configuring External Network Hard Disks on the Network
• Dealing with Blackberry and Blackberry Configuration.
• Assembling PCs, maintaining, troubleshooting, and spare parts replacement.
• Performing regular backup and maintaining backup media (CD's, DVDs, etc.)
• Providing an effective and efficient service of installing new PCs and notebooks,
Including transfer of user data correctly
• Providing “on-call” emergency after-hours, weekend, and holiday support as assigned

IS Admin Assistant @ITWorx

Jul 2007 - May 2008

• Assisting the IT Manager in all IT aspects
• First-line help-desk support for ITWorx Team
• Analyzing, troubleshooting, and solving all hardware problems
• Assisting in IT related purchases for price quotes
• Arranging for sending defective items and following up with third parties for repair
• Maintaining Cisco IP Phones
• Assembling PCs, maintaining, troubleshooting, and spare parts replacement (working
With Dell OptiPlex, Power Edge series and many others)
• Maintaining department problem/request tracking system for assigned tasks
• Communicating problem status, resolutions, guidelines, and “how-to” tips to users



Literary Section @Horus Language School

1996 - 2001


Management Information Systems, General @Modern Academy

2002 - 2006


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